Privacy Policy

At Grofii (operated by Grofii Fleet Group / Chomu Hyperlocal Delivery Services), we value your trust and respect your privacy. This Privacy Policy outlines how we collect, use, share, and protect your information when you access or use the Grofii User Application, the Grofii Fleet Partner Application, our website, or other connected hyperlocal platform interfaces (collectively, the "Platform").

By using the Platform, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use the Platform.

1. Information We Collect

We collect various types of information to process your orders, complete instant deliveries, register fleet riders, and improve Platform performance:

• Personal Details: Full name, telephone number, email address, profile picture, and verified age (essential for tobacco, Paan Corner, and restricted products compliance).
• Delivery Addresses & Location Data: Real-time precise background and foreground GPS location permissions. This is critical for delivery dispatch, rider distance tracking, and live user-map simulation rendering.
• Financial Information: Payment transactions, UPI ids, bank accounts (for partner payouts), and Cash-on-Delivery (COD) cash float records. Payment card info is handled directly by PCI-DSS compliant gateways.
• Technical and Usage Data: Device details, IP addresses, log statistics, cookie IDs, and interaction events with the M3 styling framework interfaces.

2. How We Use Your Information

We process collected information to fulfill core hyperlocal business services, including:

• Dispatching grocery and cafe orders to local dark stores within 2 kilometers.
• Tracking deliveries in real-time, calculating distance-based delivery fees, and displaying interactive route progress.
• Conducting age verification validation checks at checkouts and doorsteps for 18+ tobacco/Paan products.
• Settle weekly payouts to delivery partners and sync COD cash collection held in hand.
• Sending security codes, OTP validations, invoice details, and service alerts.

3. Data Sharing and Disclosure

Grofii does not sell your personal data. We share your information only under the following strictly defined conditions:

• Delivery Fleet Partners: Fulfilling riders receive customer names, drop-off locations, and contact helplines to complete the 10-minute delivery cycle safely.
• Payment Gateways: Safe transaction metadata is shared with certified payment gateway processors to complete UPI, card, or wallet checkouts.
• Legal & Compliance: We disclose customer details if legally compelled to do so by government directives, regional tax authorities, or active law enforcement investigations in Rajasthan jurisdiction.

4. Data Security

We employ commercial-grade encryption, secured HTTPS communication protocols, and restricted firewalls to keep your personal records and transaction logs safe. However, no electronic storage system or web transmission is 100% secure. While we take every regulatory precaution, we cannot promise absolute security.

5. Cookies and Web Tracking

We use essential cookies and cache storage to remember your profile sessions, cart products, dark store assignments, and your light/dark mode preference setting. You can disable cookies in your device's browser, but some aspects of the checkout flow may stop functioning correctly.

6. Your Rights

You have the right to request access to the personal information we hold about you, request corrections to out-of-date records, or ask for the deletion of your account. To submit a data management request, please contact our Support Desk at the address or email listed in the footer.

7. Updates to this Policy

We reserves the right to modify this Privacy Policy at any time. Changes will be posted immediately on this page with an updated "Last Updated" timestamp. We encourage you to review this document periodically.